A recent study by Zynstra has revealed that retailers are responding to cyber attacks on average twice a week. 16% of retailers said they experienced an attack or attempted attack every day, 11% said they responded 2-3 times per week, and 64% said once a month.
As technology improves, it has an effect on the expectations of the average consumer. People see the latest technological marvels applied in other industries, and they expect retail to make the same innovations.
The modern consumer requires a system that provides an experience unique to his or her habits and lifestyle. This requires an IT infrastructure that caters for the latest applications while delivering a consistent experience across all devices. Data analytics and personalization are key to this - both in store and out of store – keeping track of one’s buying habits, and the learning from it. Having a system which automates the process directly into the support workflow in real time is the preferred option as it enhances the customer experience and drives operational efficiencies across the business.
Cyber security has been the hot topic for retailers these last few months. Between WannaCry and Petya, we’ve seen disruption to hundreds of businesses. Last month, a South Korean company agreed to pay the largest ransomware settlement in history. In addition, many businesses are reported to still be recovering from the Petya attack, a full month after it initially occurred. In this blog, we outline 4 factors which IT professionals should consider whilst formulating their cyber security strategy.
The on-going threat from ransomware and the recent high-profile outbreaks of WannaCry and Petyawrap viruses have focused attention on IT security. During the latest wave of ransomware attacks, one firm in South Korea ended up paying the largest ransomware demand in history – this has made the necessity of IT security all the more apparent to IT support, administrators and board-members alike.
In this article, we outline how Zynstra keeps our client’s IT infrastructure secure against ransomware attacks.
When the short-term fire drill of handling the WannaCrypt ransomware hack is over, we have to decide how we are going to handle these threats in the long term, and embrace the imperative of keeping systems up to date with the latest versions and patches. And while these threats can never be eradicated, all organizations are going to have to show that they have taken all steps to mitigate the risks as much as possible, not just for compelling reasons of security and business continuity, but to protect customer data sovereignty and, most importantly, ensure regulatory compliance.
So, there are 3 basic questions that should be asked in meeting rooms across all organizations in the coming days.
IT leaders for small and medium sized organizations understand the impact of the cloud on their teams as a long term trend. They understand that, in simple terms, moving to the cloud means that “you don’t do infrastructure anymore”, and that their role must change to finding and delivering the applications and resources that their company needs. The role becomes more consultative, with the emphasis being on understanding business needs, translating them into technology needs, and then sourcing services as required. The need for infrastructure design, commissioning, management and support diminishes.