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Zynstra Hybrid IT Blog

What IT Professionals Want, and the Challenges They Face

Posted by Team Zynstra on Aug 21, 2017 8:00:00 AM

It’s obvious to all that the face of retail is changing rapidly, with customers having more and more options of where and how to purchase goods and services. In response retailers are looking to increase levels of customer service and offer a differentiated buying experience. Branch retailers in particular recognize that their key competitive asset is the branch network itself, offering as it does the ideal environment for compelling customer interaction. However, customer interaction today requires an IT infrastructure that can support compelling applications that enhance the shopping experience and integrate the branch and on-line customer journeys.

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Topics: Cloud Managed Servers, Hybrid IT, IT for Retail, Multisite, ProLiant EC200a, Retail

The Changing Face of the Multichannel Customer Experience

Posted by Team Zynstra on Aug 7, 2017 1:31:52 PM


As technology improves, it has an effect on the expectations of the average consumer. People see the latest technological marvels applied in other industries, and they expect retail to make the same innovations.

The modern consumer requires a system that provides an experience unique to his or her habits and lifestyle. This requires an IT infrastructure that caters for the latest applications while delivering a consistent experience across all devices. Data analytics and personalization are key to this - both in store and out of store – keeping track of one’s buying habits, and the learning from it.  Having a system which automates the process directly into the support workflow in real time is the preferred option as it enhances the customer experience and drives operational efficiencies across the business.

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Topics: IT for Retail, Hybrid IT, Multisite, Security

4 Factors to Consider for Branch IT Cyber Security

Posted by Team Zynstra on Jul 20, 2017 12:30:00 PM


Cyber security has been the hot topic for retailers these last few months. Between WannaCry and Petya, we’ve seen disruption to hundreds of businesses. Last month, a South Korean company agreed to pay the largest ransomware settlement in history. In addition, many businesses are reported to still be recovering from the Petya attack, a full month after it initially occurred. In this blog, we outline 4 factors which IT professionals should consider whilst formulating their cyber security strategy.

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Topics: IT for Retail, Hybrid IT, Multisite, Security

Best Practice Guide to Ransomware Protection

Posted by James Pullen on Jul 7, 2017 3:00:00 PM


The on-going threat from ransomware and the recent high-profile outbreaks of WannaCry and Petyawrap viruses have focused attention on IT security. During the latest wave of ransomware attacks, one firm in South Korea ended up paying the largest ransomware demand in history – this has made the necessity of IT security all the more apparent to IT support, administrators and board-members alike.

In this article, we outline how Zynstra keeps our client’s IT infrastructure secure against ransomware attacks. 

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Topics: IT for Retail, Hybrid IT, Multisite, Security

The Challenges in turning retail branch IT into a strategic asset

Posted by Team Zynstra on Jun 16, 2017 4:30:00 PM

We wanted to better understand the pressures facing retail branch IT specialist, so the team at Zynstra recently commissioned Censuswide to conduct a survey of retail IT leaders in the USA and UK to determine their attitudes, opinions and state of their IT infrastructure.

Our research showed that while 97% of respondents see IT as a strategic asset in retail branch IT, only 48% said they had the proper resources, support and branch infrastructure to meet their current demands. And when it came to the IT to support an omni-channel customer experience, only 34% thought they had the infrastructure to enable an end-to-end multi-channel experience.

So we wanted to dig a little deeper and find out what were the major challenges IT pro’s face in making these changes.

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Topics: Cloud Managed Servers, Hybrid IT, IT for Retail, Multisite, ProLiant EC200a, Retail

Retail branch IT needs to change, but IT teams face challenges

Posted by Team Zynstra on Jun 7, 2017 4:21:26 PM

We wanted to better understand the pressures facing retail branch IT specialists, so the team at Zynstra recently commissioned Censuswide to conduct a survey of retail IT leaders in the USA and UK to determine their attitudes, opinions and state of their IT infrastructure.

It’s obvious to all that the face of retail is changing rapidly, with customers having more and more options of where and how to purchase goods and services. In response retailers are looking to increase levels of customer service and offer a differentiated buying experience. Branch retailers in particular recognize that their key competitive asset is the branch network itself, offering as it does the ideal environment for compelling customer interaction. However, customer interaction today requires an IT infrastructure that can support compelling applications that enhance the shopping experience and integrate the branch and on-line customer journeys.

Read More

Topics: Cloud Managed Servers, Hybrid IT, IT for Retail, Multisite, ProLiant EC200a, Retail

The Growing Demand for In-store Applications

Posted by Team Zynstra on Jun 1, 2017 2:00:00 PM

The team at Zynstra recently commissioned Censuswide to conduct a survey of retail IT leaders in the USA and UK to determine their attitudes, opinions and state of their IT infrastructure. One of the issues we explored was what new branch applications are being demanded by retail businesses

The research showed that a wide range of applications are being demanded by retail businesses, with mobile payment capabilities leading the way in both the UK and US (65%), followed by self-checkout (49%), scan as you shop (44%), click and collect (41%) and in-store customer analytics (37%).

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Topics: Cloud Managed Servers, Hybrid IT, IT for Retail, Multisite, ProLiant EC200a, Retail

The latest trends for retailers from RBTE

Posted by Team Zynstra on May 18, 2017 2:16:24 PM

Early last week we showcased our HPE ProLiant Easy Connect solution at RBTE – the largest retail show in the UK. So we wanted to share some of the comments and learnings with you. 

It’s clear that retailers are seeking to raise their game on the customer experience stakes. No surprises there when competition is so fierce. Even more so when you consider that 5 of the top 20 UK retailers in 2008 are no longer in the top 20 today.

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Topics: Cloud Managed Servers, Hybrid IT, IT for Retail, Multisite, ProLiant EC200a, Retail

Infographic: Top 10 Ways to Deliver More Value to Your IT Users

Posted by Team Zynstra on May 12, 2017 10:00:00 AM

Today, technology is measured according to its contribution to the user experience – and, by extension, the extent to which it enables organizations to realize their strategic goals.

With rapidly improving technologies, and an aptitude for adopting new ways of working, it has become absolutely paramount that IT systems are designed to keep up - or even stay ahead - with the needs of the user.

We have created this handy infographic to help you identify the top 10 ways in which to deliver more value to the modern day IT user.

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Topics: Multisite

Infographic: Top 5 Problems with Managing Multisite IT

Posted by Team Zynstra on Apr 26, 2017 12:00:01 PM

Managing IT across multiple locations can result in a number of challenges. If left unchecked, the load on central IT systems can become overwhelming. In addition, it can lead to unneccessarily high levels of stress on the part of the IT professionals, who end up meeting every proposed improvement to the business with a stern 'it can't be done'.

We have created this handy infographic to help you identify the issues with managing IT for multisite businesses. There is also a free guide on how to address the challenges of multisite IT.

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Topics: Multisite